FAQ

Customer information

Frequently asked questions.

Information about orders, UK delivery, returns, refunds and products purchased from danieltech.

01 — Orders and payment

Which payment methods do you accept?
We accept eligible Visa and Mastercard payments through the payment options displayed at checkout. Your bank may request additional security verification.
Which currency do you use?
All prices on danieltech.shop are displayed and charged in pounds sterling (GBP).
Can I change or cancel an order?
Contact support@danieltech.shop as soon as possible. We will try to change or cancel the order before fulfilment begins, but changes cannot be guaranteed after dispatch.
How will I know that my order was received?
An order confirmation will be sent to the email address supplied at checkout. Please check the order details and contact us promptly if anything is incorrect.

02 — UK delivery

Where do you deliver?
We currently deliver only to addresses within the United Kingdom. International delivery is not available.
How much does delivery cost?
Standard UK delivery is free on every order. There is no minimum order value.
When will my order arrive?
Orders are normally processed within 1–3 business days. Delivery after dispatch is estimated at 3–5 business days. The usual total estimated time is therefore 4–8 business days.
Which delivery company will be used?
We select an appropriate UK carrier according to the destination, parcel size and service availability. Carrier and tracking details will be provided when available.
Will I have to pay customs charges?
Orders are dispatched from within the United Kingdom to UK addresses, so customers are not expected to pay import duties or customs charges.

03 — Returns and refunds

How long do I have to request a return?
You may request a return within 30 days after receiving your order. Email support@danieltech.shop with your order number to begin.
Who pays the return delivery cost?
danieltech pays reasonable return delivery costs for approved returns, including change-of-mind returns and returns involving damaged, faulty or incorrect products.
Where should I send a return?
Contact customer support before sending anything. We will provide the correct UK return address and return instructions after the request has been approved.
Do you accept exchanges?
Yes. Exchanges are subject to product availability. Contact customer support and we will confirm the available options.
How quickly are refunds processed?
Approved refunds are issued to the original payment method within 3 business days after the returned product has been received and inspected. Your bank may require additional time to display the funds.
Do you charge return or restocking fees?
No return or restocking fee is charged for an approved return.

04 — Products

Are devices shown in photographs included?
Laptops, telephones, headphones, cables and other demonstration objects are not included unless they are expressly listed in the product title and description.
How can I check product compatibility?
Review the measurements and compatibility information on the relevant product page before ordering. Contact us if you need help checking whether a product is suitable for your device or space.
What should I do if an item arrives damaged?
Contact support@danieltech.shop as soon as reasonably possible. Include your order number and photographs of the product and packaging so that we can arrange an appropriate resolution.

Still need help?

Telephone: +1 551-373-0391

CONTACT CUSTOMER SUPPORT →