Refund policy

Last updated: 12 October 2026

This Return and Refund Policy applies to purchases made from danieltech.shop, operated by DANIEL 9LS TECHNOLOGIES LLC.

1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To start a return, contact us at support@danieltech.shop and provide:

Your order number;
The name and email address used for the order;
The product you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective or incorrect.

Returns must be authorised before being sent. We will provide the return address and return instructions after approving your request.

2. Return Conditions

Returned products should be:

In their original condition;
Complete with any accessories supplied;
Securely packaged to prevent damage during transit; and
Accompanied by proof of purchase.

You may inspect a product as you would in a physical shop. We may reduce a refund where handling beyond what is reasonably necessary has caused a loss in value, to the extent permitted by law.

We do not currently designate any product category as automatically non-returnable. This does not affect any exceptions or rights required by applicable law.

3. Return Shipping Costs

danieltech will pay reasonable return shipping costs for approved returns, including returns where:

You have changed your mind;
The product is damaged or defective;
The wrong product was delivered; or
The product is materially different from its description.

Do not arrange an unauthorised return at your own expense unless we instruct you to do so. We will provide a prepaid return label or other return instructions where applicable.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if a product is damaged, defective, incomplete or incorrect.

We may request photographs or other reasonable information so that we can assess the issue. Where appropriate, we will arrange a replacement, exchange, repair or refund in accordance with your legal rights.

5. Exchanges

We accept exchanges, subject to product availability.

To request an exchange, contact support@danieltech.shop. We will confirm whether the requested replacement is available and provide return instructions.

If the replacement product has a different price, we will explain any payment or refund adjustment before completing the exchange.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3 business days. Your bank or card provider may require additional time to make the funds available.

We do not charge a return or restocking fee.

Because standard UK delivery is provided free of charge, there is normally no original standard delivery charge to refund.

7. Order Cancellations

If you wish to cancel an order before dispatch, contact us as soon as possible. We will try to stop processing the order, but this may not be possible once it has entered fulfilment.

If an order has already been dispatched, you may use the return procedure described above.

8. UK Consumer Rights

Nothing in this policy limits your rights under applicable UK consumer law.

For qualifying online purchases, UK consumers generally have the right to notify a seller of cancellation within 14 days after delivery and then return the goods within a further 14 days. Your rights regarding faulty, misdescribed or unfit goods also continue to apply.